Refund and Cancellation Policy | Mana Choice

Effective Date: Feb 2026

Website: manachoice.in

At Mana Choice (manachoice.in), we strive to provide you with the best digital and printed educational guides to help you on your health journey. Customer satisfaction is our top priority, but due to the nature of digital goods and printed books, we have established a clear and transparent Refund and Cancellation Policy.

1. Cancellation Policy

We understand that sometimes you might change your mind after placing an order. However, due to our fast processing times, we have a specific window for cancellations:

  • Pre-Dispatch Cancellation: You can request a cancellation only if your printed book order has not yet been dispatched from our facility, or if your digital order has not yet been accessed/downloaded. Usually, physical orders are processed within 12-24 hours.

  • How to Cancel: To cancel your order, please email us at manachoice.in@gmail.com or call our customer support WhatsApp at 9346546885 with your Order ID.

  • Post-Dispatch / Digital Delivery: Once a physical order is handed over to our courier partner, or a digital e-book link is successfully delivered/accessed, we cannot accept any cancellation requests.

2. No-Return & No-Exchange Policy

To maintain copyright protection for digital content and ensure the highest quality for physical prints, Mana Choice follows a strict No-Return and No-Exchange Policy for all books.

  • Digital E-Books: Due to the instant downloadable nature of digital products (PDFs, guides, courses), all sales of e-books are final. No returns, exchanges, or refunds will be provided once the purchase is completed.

  • Printed Books: Once a printed book is delivered in good condition, it cannot be returned or exchanged for a different title or variant.

3. Exceptions: Damaged, Defective, or Wrong Printed Books

While we do not offer general returns for change of mind, we take full responsibility if you receive a damaged or incorrect physical book.

  • Reporting an Issue: If you receive a printed book that has severe binding defects, torn pages, or if you received the wrong item, please report it to us within 24 to 48 hours of delivery.

  • Mandatory Requirement (Unboxing Video): For verification purposes, we strictly require an Unboxing Video of the package (starting from showing the sealed courier bag to opening the defective item). Without a clear video and photos of the invoice, we will not be able to process your claim.

  • Resolution: Upon successful verification of the printing defect or shipping error, we will offer a free replacement of the same book. If the book is out of stock, a full refund will be initiated.

4. Refund Process and Timeline

In cases where a refund is officially approved (due to non-availability of stock for replacement or verified delivery errors of physical books):

  • Mode of Refund: The amount will be credited back to the original payment method (Bank Account, UPI, or Credit/Debit Card) used during the transaction via our secure payment gateway, Razorpay.

  • Timeline: Once initiated, the refund usually reflects in your account within 5 to 7 business days, depending on your bank’s internal processing times.

  • Shipping Costs: Please note that original shipping charges (if any) are non-refundable.

5. Contact Information for Grievances

If you have any questions regarding your order, delivery status, or this policy, please do not hesitate to reach out to our team. We are here to help!

  • Customer Support Email: manachoice.in@gmail.com

  • Support WhastApp Number: 9346546885

  • Registered Office: Mana Choice, Hyderabad, Telangana

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